Showing posts with label complaint department. Show all posts
Showing posts with label complaint department. Show all posts

Wednesday, February 27, 2013

Ball Plumbing Gets a Complaint

All our prices and charges are on our website: www.ballplumbing.net/services.html

We try to be as honest and transparent as possible, but recently we had a complaint from a landlord over an  overtime bill of $292.12, including tax. All charges were told to him and his tenant. He agreed to the prices.

The invoice break down:

Overtime Rate (09/08/12): $99.00 per hour x 2 hours: $198.00
Equipment Charge: $25.00
Trip Charge: $45.00
Tax: $24.12
Total: $292.12

I'll break it down further:

Overtime Rate (09/08/12): $99.00 per hour x 2 hours: $198.00. At that time, we were charging $66.00 per hour with 30 minute increments. O.T. is charged 50% more to bring the hourly rate to $99.00/hour. Still a deal at any time.

Equipment Charge: $25.00. Every plumbing company I've ever worked for charges for equipment and we're still far below what anyone charges. Try to rent an electrical 3/8th snake machine, an extension ladder, and 150' of electrical cord from Hardware Sales and see what it will cost you (a lot more than $25.00).

Trip Charge: $45.00. I wish we didn't have to charge that, but the cost of running a truck is almost prohibitive now. (my rant about gasoline and insurance deleted).

Tax: $24.12. Tax is 9%.

Total: $292.12 The total for that Sunday job is what most companies charge for regular time and good luck trying to reach them on a Sunday afternoon.




Tuesday, June 22, 2010

Complaint Department

We've added a page on the website for feedback; look for the "Feedback Department" link on top. Customers can now email P.K. Rugh directly with problems concerning Ball Plumbing: pk@ballplumbing.net

P.K. Rugh is the new Vice President, but more on that later when all the state paperwork gets processed.

PK is a professional customer service manager with vast experience in the field. You'll like her.

P.S. Feedback isn't limited to complaining. If you're happy, let her know....