As of July 1, 2010, we're Ball Plumbing, Inc.
P.K. Rugh is now the vice-president in charge of customer service. This is a badly needed change and one that will hopefully increase customer satisfaction.
Welcome Aboard, P.K.!
There are glitches involved in the switch over, but it should be okay really soon.
Saturday, July 3, 2010
Tuesday, June 22, 2010
Complaint Department
We've added a page on the website for feedback; look for the "Feedback Department" link on top. Customers can now email P.K. Rugh directly with problems concerning Ball Plumbing: pk@ballplumbing.net
P.K. Rugh is the new Vice President, but more on that later when all the state paperwork gets processed.
PK is a professional customer service manager with vast experience in the field. You'll like her.
P.S. Feedback isn't limited to complaining. If you're happy, let her know....
P.K. Rugh is the new Vice President, but more on that later when all the state paperwork gets processed.
PK is a professional customer service manager with vast experience in the field. You'll like her.
P.S. Feedback isn't limited to complaining. If you're happy, let her know....
Monday, June 21, 2010
Ryan Stiles Celebrity Golf Classic
We're sponsoring 8 golf carts for Stiles' July 18th, 2010 charity golf tourney. It's for the Burned Children Fund, which I fully support.
http://www.ryanstilesgolfclassic.com/content/partners/our_2010_sponso.asp
http://www.ryanstilesgolfclassic.com/content/partners/our_2010_sponso.asp
Thursday, May 6, 2010
Sunday, January 31, 2010
Another Wrong Phone Number!
This falls under: "Hey, if I were smart, I wouldn't be a plumber........"
I put back the 360-733-1292 number back on the website to make Google Maps happy again, but instead of 360-733-1292, I put 1293....I put in a wrong number! There are two correct numbers at the top of the page and the wrong number was in size 8 font on the very bottom, but you know which number everyone calls, right?
Funny thing is (more sad than anything) is I had a new customer mention the wrong number, but I thought she got it from the old phone book error, which was the designer's fault. She said she didn't and I shrugged it off until tonight.
Hats off to the gent who has the real 1293 number. He's had to correct many wrong numbers since the bad number started to circulate. I owe him big time, huh?
I put back the 360-733-1292 number back on the website to make Google Maps happy again, but instead of 360-733-1292, I put 1293....I put in a wrong number! There are two correct numbers at the top of the page and the wrong number was in size 8 font on the very bottom, but you know which number everyone calls, right?
Funny thing is (more sad than anything) is I had a new customer mention the wrong number, but I thought she got it from the old phone book error, which was the designer's fault. She said she didn't and I shrugged it off until tonight.
Hats off to the gent who has the real 1293 number. He's had to correct many wrong numbers since the bad number started to circulate. I owe him big time, huh?
Thursday, January 28, 2010
Google Local Business Map
Yikes! I got booted off the Google Local Business maps from the first page to the 5th page.
I think it was because I got a new vanity phone number, 360-647-2255 (BALL). This confused the Google machine and it dropped me! I just changed the number back to 360-733-1292 on Google, so let's see what happens now.
Use either 360-733-1292, 360-647-2255 (BALL), 360-383-0203.
Email: order@ballplumbing.net
I think it was because I got a new vanity phone number, 360-647-2255 (BALL). This confused the Google machine and it dropped me! I just changed the number back to 360-733-1292 on Google, so let's see what happens now.
Use either 360-733-1292, 360-647-2255 (BALL), 360-383-0203.
Email: order@ballplumbing.net
Friday, January 22, 2010
Price Complaints
Whenever I leave a job, you'll hear "If there are any problems, call me." My warranty is honest...as long as the problem is my workmanship.
Lately, I've had a complaint about the price. Most of the time, the price is out of the price book (that's 4 years old) and a written work order has been approved and signed.
Okay, standard stuff for repair work. You get a price for it that includes parts and labor (excludes the Gov's Fee). If it takes me twice as long, the price is the same, right? My regulars know this to be true and as a consumer, I personaly prefer it this way.
But what if everything goes quick and my 30 years (yikes) of repair experience finally pays off and I gain an hour on ya? Should I discount the price? If I discount it, should I increase it if it takes me twice as long?
This all stems from a complaint on Angies List about a 250.00 bill. I left a response similar to this post, but more direct. I did NOT refund any money for the same reasons I posted here.
Lately, I've had a complaint about the price. Most of the time, the price is out of the price book (that's 4 years old) and a written work order has been approved and signed.
Okay, standard stuff for repair work. You get a price for it that includes parts and labor (excludes the Gov's Fee). If it takes me twice as long, the price is the same, right? My regulars know this to be true and as a consumer, I personaly prefer it this way.
But what if everything goes quick and my 30 years (yikes) of repair experience finally pays off and I gain an hour on ya? Should I discount the price? If I discount it, should I increase it if it takes me twice as long?
This all stems from a complaint on Angies List about a 250.00 bill. I left a response similar to this post, but more direct. I did NOT refund any money for the same reasons I posted here.
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