Professionalism in Plumbing

I'm going to be defining Ball Plumbing Company's Code of Ethics in the coming months. The first is Professionalism.

From this day on, we swear to offer maximum Professional Conduct in all our affairs. Even me, I swear it. Really.

Imagine what maintaining a professional attitude is  like for a plumber who spends the time under houses, digging in the yard, or rescuing a cell phone from the carnivorousness toilet!

Coupled with the physical demands of plumbing, plumbers need to know the how and whys of making water, gas, propane, and air flow correctly. Acting professionally requires knowing the technical and we do. Usually.

Also, a huge part of professionalism in plumbing is honestly getting the homeowner to part with the hard earned cash. Our hourly rates and mark-ups are transparent and posted on the internet for all to see. The contract prices for most jobs are in the book and written in stone.

Customer service. Many people do customer service as part of their job. The plumber, electrician, car mechanic, doctors, lawyers....lots of careers require customer service skills. All of us will tell you it's the hardest part. No need for me to get into specifics, is there.

What's great plumbing customer service to one person is horrible to the next. Nothing much anyone can do about that except to keep the customer's needs in the forefront.

So, while acting in a professional manner is difficult even for the ultra-professional, we at Ball Plumbing promise to maintain it while covered in mud and freezing our butts off. Or wiping off the rescued cell phone..ewwwww! 

See? I'm not that big of a jerk. Usually.

P.O.M. (Plumbers On Motorcycles)

As reported by the Herald, the Bellingham  Harley Davidson dealership is closing the end of October for unclear reasons. That's too bad because a) hate to see any business close and b) every town needs a Harley dealership. Harley's an American original and as familiar as Sears.

Here's my Harley motorcycle:

Read more here: http://blogs.bellinghamherald.com/business/whatcom-county-business/mt-baker-harley-davidson-to-close-oct-31/#storylink=cpy

Got electric water heater?

This is in a commercial client's business in Burlington, WA. Note the 9 elements.

Sewer stoppage in Mt Vernon., Wa

Think you have a sewer problem? This customer has a 50 year old, 200' long sewer that travels 160' feet under a city sidewalk and a street to tie into the city's combination storm drain/sewer.

I had to use 1-1/2 reels of sewers cable to clear the stoppage.

Christmas water heater in Sudden Valley

Last Christmas Eve, I had this emergency plumbing call from an old customer. The unit was in the finished basement (stuffed full of WWU students) and was in a very cramped space.

This is the new water heater and is installed to code. I did have to add a shut-off,  as there wasn't one.

Water leak at the water meter

Sometimes a small leak can defy even the best DIY'er. This water meter had been repaired five times by the owner of a quadplex in Ferndale, Wa. and, according to a tenant, by another local plumbing outfit.

The before picture:

Ferndale, Washington water meter

The after picture:

After picture in Ferndale, Wa

Some plumbing reviews from around the web

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Apr 21, 2010

by Guest53214

Ball Plumbing was very helpful when my toilet overflowed. Even though it was after-hours, Ball Plumbing was at my house within half an hour of when I called and the toilet was fixed within thirty minutes. I highly recommend Ball Plumbing...the... (More)

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May 24, 2008

by Guest16532

I had a huge leak in the front yard and Robert replace the entire line within 48 hours. I got other bids and his was lower and the scheduling was flexible for my needs.

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